Returns & Replacements

Commitment to Quality:
At HM Leather Products, we strive to deliver top-quality products that meet your expectations. Each item is carefully inspected to ensure it is free from manufacturing defects.

• Report Defects Promptly: If you discover any defects, please report them to us within 7 days of receiving your goods.
• 30-day guarantee: If any issues arise from the quality of our products, rest assured that we offer a 30-day guarantee from the date of delivery. Affected products are eligible for a free replacement, as your satisfaction is our priority.

Ordering Process

Flexible Order Sizes:
We accept both small and bulk orders. All orders should be detailed in our Commercial Performa Invoice, which outlines the specifics of your purchase.

• Get Started as a Distributor: Interested in distributing our products? Click here to fill out our distributor form.

Payment, Pricing & Promotions

Payment Terms:

• Small Orders: We require 100% payment in advance to process your order.
• Bulk Orders: For larger orders, we accept 50% advance payment, with the balance due at the time of shipment.

This policy ensures that all parties have clear expectations about the ordering and payment processes, aligning with our commitment to transparency and customer satisfaction.